Absolutely HORRIBLE customer service. I was called when the pharmacy had a hard time processing my payment. I was told that the transaction did not go through and that they needed another credit card in order to get my prescription out for delivery the next day. Again, I was told the initial payment did not go through....so I gave them another credit card. I was also told that if I duplicate charge was made I could call in and they would fix it for me. Upon checking my credit card statements I was double charged. I called and inquired with them about getting a refund to a specific credit card. I was requested to send one screenshot of my bank statement for the credit card I needed a refund on....even though I do not believe this is a normal business practice for any company I went along with it. I was then text later that day and asked to send both bank statements for both credit cards charged. They did not like the first screenshot I sent and asked me to send specific ones with my account number. No apology for the inconvenience. I told them the best I could do was give them screenshots of the last 4 digits of my credit card. All of these requests made me quite skeptical of their business practices. The next day I get another call that they accidentally processed the refund back to the wrong credit card and that I would see multiple pending charges. At this point, I no longer possessed patience to just let it go and told the employee that I have never had this many issues with getting a prescription, let alone a refund for a duplicate charge. I also said that I should have just filed a dispute with my credit card company. The employee then said to me that I should have and it would have been easier. This infuriated me...I asked him who it would have been easier for and he said everyone. I told him it should have been as simple as me calling them and them refunding one of the double charges. On top of that, the employee who processed my initial payment told me to call them if I had a duplicate charge. It happens all the time and people do not usually have to have multiple calls or provide screenshots to prove they are not lying. He then attempted to continue his defense...I immediately cut him off and asked to speak with a manager. I waited and when he got back on the line he said the manager was in a meeting and what they could do was refund my entire co-pay of $15. At this point it is not about the money, they did not even have decent enough customer service to have the proper chain of authority deal with my complaint and I felt like they essentially tried to buy my silence by waiving my co-pay. Although I like the idea of an at home delivery of medication I hope that I never have to use this company again. This is not how you treat or talk to your customers. Should I not get a full refund for all charges made to my credit cards I will be calling again and I will ensure that I speak with a manager.
Friendly AND professional! Insurance, doctor visits, and prescriptions can be such a headache in this age of ever-changing policies. The staff on the phone are very polite, patient, and informative, not to mention the cost savings and delivery service. I highly recommend Long prairie Pharmacy if you want a positive experience!
Like many others have said, the staff was rude, I tried to use a coupon that my doctor gave me to help cover the expensive prescription that my insurance wouldn’t cover and the lady checking me out took the coupon off to some other lady who read the back and shook her head no. The lady checking me out walked over and said no it didn’t work, when I asked why she just said “it doesn’t work”. I read the back of the coupon and it tells the pharmacy how to submit a claim for payment, so I’m guessing they just didn’t want to deal with it. As I was checking out the lady didn’t even tell me the total for the 3 prescriptions, and did not offer to tell me anything about my presentations or ask if I’d like to talk to the pharmacist. If my prescriptions weren’t needed to be sent to a specialty pharmacy I would not have gone there, but I can tell you that I will go out of my way to make sure that none of my other prescriptions will go there.
My son's dermatologist sent our prescription here, who in turn contacted me right away for payment and shipped the medication overnight, as substantially lower cost than I could have gotten it locally. Amazing.
The service was impeccable. The master technician named Melissa took such great care of me. 10 out of 10. She was AMAZING. Give her a raise!!
Long Prairie Pharmacy is a US Pharmacy based in Flower Mound, Texas. Long Prairie Pharmacy is located at 4921 Long Prairie Rd #105, Flower Mound, TX 75028, USA.
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