What a GIANT mistake. I went in to trade my bike in today to only waste an hour and half of my day. I patiently waited while the gentlemen completed all the necessary paperwork regarding my trade-in. Once that was complete, he told me the amount due which i was perfectly ok with. At this point he starts to swap a few items off my bike on to the new one. Once he completed this he came back and told me that it was going to cost me $80 to ship my bike. With this kind of deal I would be almost giving my bike away for free. Why wasn't this disclosed earlier in the process not at the end of a transaction. Complete waste of time. I will not be purchasing a bike from this Giant location.
These guys bent over backwards to help me out and I'm really grateful. Seemed knowledgeable and they went above and beyond. Will be back.
Visiting Dallas from Canada, needed to rent 2 Full Suspension MTB ... and wow! Fantastic service, very patient and knowledgeable staff. and we got 2 fantastic MTB war machine for 2 days ! And they have the North Shore Trail 5m away from the store, with 22 miles of pure fun ! Guys, thanks again !!
If you're considering a new bike, stop here, quality selection, good price, incredible customer service, very knowledgeable staff, a great experience every time.
The service was completely horrible and rude they lied to me about saying my wheel was bent and my fork wasn’t but the fork was actually the thing that was bent they said that they’re going to charge me $80 to fix my wheel when my wheel wasn’t even messed up so they fix the wheel which they didn’t do anything and we’re gonna pay them $80 but they said actually we won’t charge you and then the next time we came in they said oh are you coming in here to expect labor and not pay
Giant Lakeside is a US Bicycle Store based in Flower Mound, Texas. Giant Lakeside is located at 2501 Lakeside Pkwy #180, Flower Mound, TX 75022, USA.
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